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Frequently Asked Questions

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Getting Started

What hardware do I need to run Exonicus Simulator?  

Exonicus Simulator is built for standalone virtual reality headsets, optimized specifically for Meta Quest 3 and Meta Quest 3S. Exonicus is able to procure headsets for customers.  

What is Exonicus Simulator training content?  

Exonicus Simulator training content consists of scenario-based, interactive trauma simulations aligned with the Tactical Combat Casualty Care (TCCC) guidelines developed by the Committee on TCCC. The content is designed to train military personnel - from All Service Members (ASM) to Combat Medics - on life-saving interventions using immersive Extended Reality (XR) environments. 

Who created the content?  

All Exonicus scenarios are authored by a board-certified U.S. Army emergency physician with combat deployments in Iraq and Kuwait, peer-reviewed by combat medics, nurses, and physicians from the Ukrainian, Latvian, Estonian, German, and U.S. Armed Forces, and aligned with NATO standards for interoperability. 

How many people can train on one headset? 

Each Exonicus Simulator® license is designed to train up to 300 users per year per headset. 

How do I get started?  

We suggest you first Schedule a Demo to learn more about Exonicus and Exonicus Simulator.  

Exonicus Background

Where’s Exonicus Simulator in use?  

Exonicus Simulator has been deployed and evaluated by multiple military and defense organizations across NATO and partner nations. Its use spans combat medical training, multinational exercises, and national readiness initiatives.  

Product Features & Functionality

Can this work offline? 

Yes. Once the software is installed and authenticated, Exonicus Simulator can run fully offline. Offline functionality includes full access to downloaded training scenarios and local tracking of user performance. 

Is it multilingual?

Yes. Exonicus Simulator currently support multiple languages to meet the needs of international and coalition forces. Currently we offer scenarios in English, Latvian and Ukrainian. French, Polish, Spanish, and German are available for enterprise/government deployments upon request. Localization covers user interface text, scenario narration, instructions, and key training terms. 

Can Exonicus Simulator® be used in multi-user mode? 

Yes. Exonicus Simulator® supports multi-user functionality. This feature is available with an additional annual subscription fee  

Can Exonicus Simulator® be connected to a physical manikin? 

Yes. Integration with physical manikins is available as part of a special project. Please contact us to scope your specific use case and technical requirements.   

Can Exonicus integrate with a Learning Management System (LMS)?   

Yes. Exonicus can include LMS capability. This can be added as part of a customized pricing package based on your training needs. 

Can we make our own scenarios? 

Yes. You can purchase access to our no-code scenario builder as a part of your customized package.  

Once we have the headsets, where do we start with training?  

We offer an orientation scenario to introduce new learners to how to use the hardware. We currently offer an All Service Members course that offers a comprehensive 38 scenarios to teach learners all levels of MARCH.

How do I know if I have done the scenarios correctly? 

Each scenario ends with a grading and feedback screen where a learner can get instant feedback about their performance. Additionally, we have developed a leaderboard to track high scores.  

Government Use

Does Exonicus Simulator have an Authority to Operate (ATO)?  

No. Exonicus Simulator® does not currently have an ATO because one is not required. The system is designed to operate fully offline and does not connect to government networks, intranets, or cloud infrastructure by default. This makes it suitable for use in disconnected field, or training environments without triggering ATO requirements. For customers with unique deployment needs, Exonicus can support secure configuration reviews or future compliance pathways upon request. 

Does Exonicus Simulator have a NATO certificate?  

No. Exonicus Simulator® does not hold an official NATO certification. While the platform is developed according to NATO-aligned medical standards and has been demonstrated and utilized in NATO exercises such as Vigorous Warrior NATO COEMED, full certification from NATO (e.g., through a dedicated NATO Centre of Excellence endorsement) has not been completed. For organizations requiring NATO-specific endorsements or validation, Exonicus is prepared to support certification pathways or provide supplementary documentation through partner accreditation mechanisms. 

Is it approved for use in government and military environments?  

Yes. Exonicus Simulator® is already in use by military medical units, special operations commands, and NATO-aligned training centers. 

Security

Is the software secure? What about data privacy?  

Yes. Exonicus Simulator® is developed following modern security best practices and is suitable for government and defense applications. We follow NIST SP 800-171 and ISO/IEC 27001-aligned development workflows, are compliant with DoD Cybersecurity Maturity Model Certification (CMMC) Level 1 readiness, data stored locally on device (offline mode), or securely transmitted when online and no third-party tracking or telemetry is used 

Troubleshooting/Technical Support

What kind of support is available? 

Exonicus offers remote onboarding guides and documentation, access to a continuously updated User Resources Portal, and e-mail support. A premium support package is available for purchase.  

Can Exonicus manage customer devices remotely?  

Yes. Exonicus can manage customer devices remotely. This includes: remote configuration and setup, application installation and updates, monitoring and maintenance, troubleshooting and support, and content reset and user management.  

Trial/Cancellation/Refunds

What is the Exonicus return policy? 

For the most up to date cancellation and return policy, please check our cancellation page.  

Can I evaluate the software before purchase?  

Yes. You can complete a risk free two week trial.  

What is included in the trial? 

Temporary license for Meta Quest 3/3S. 25 training scenarios. An optional onboarding session with our team. Support email address. Exoncius also has a loaner program if you do not have a headset.